Service Information

Welcome to my practice.  I'm looking forward to working with you.  When starting with a new client, I like to share how my service operates.  If you have any concerns with the information included here, please feel free to discuss it with me at any stage.

 

Contacting me

I can be contacted via phone or email 0455 023 383, anna@annahenry.com.au. 

Though I may not be immediately available, I will make every effort to return your call or email promptly during office hours, Tuesday to Thursday, except for public holidays and personal leave.  

Please note that contact between sessions will be limited to administrative and practical matters.​

Crisis and emergency/after hours support

I do not work with crisis presentations and am not able to provide emergency or after hours support. 

​If you are in crisis you are recommended to contact your GP or psychiatrist.  In between, utilise crisis and other support services such as:  

  • Lifeline
    13 11 14
    - Crisis support and suicide prevention

  • Suicide Line
    1300 651 251
    - Free professional, anonymous support 24 hours a day 7 days a week

  • Suicide Callback Service
    1300 659 467
    - Free counselling, 24 hours a day 7 days a week

  • Eating Disorders Victoria Helpline
    1300 550 236
    - Support and information about eating disorders

If the situation is urgent, please call psychiatric triage (search for your suburb http://www.health.vic.gov.au/mentalhealthservices/index.htm or present to your closest hospital ER. 


If there is an immanent threat to personal safety, call 000. ​

Online therapy

In order to assist clients to remain well, and to help reduce the spread of COVID-19, all therapy services have been transitioned online, via Zoom, until further notice.  

You will need to be in a private, quiet, distraction-free environment.  Good internet access is required, with a laptop/tablet/phone camera able to be directed squarely on yourself, hands-free.  

For further information, please see the Online Therapy page.

Online therapy is not suitable for everyone - for example individuals with severe and enduring mental health difficulties or those that are actively suicidal.

Service limitations

I will provide the best therapy I am able to offer you.  If I believe I am unable to provide optimal care I will advise you of your options, and, where appropriate, facilitate referral to another health professional.

Therapeutic modalities

I work using a person-centred framework incorporating Acceptance and Commitment Therapy (ACT) and Emotion-Focused Therapy (EFT).  I am a Health at Every Size (HAES) advocate, offering a non-diet and weight-neutral approach to health and wellbeing.

Schedule of visits

I usually schedule one appointment each week at a time we agree on, although sessions may be arranged more or less frequently at your request. 

  • For therapy to be effective regular attendance, for the full 50-minute session, is necessary. 

  • It is important to arrive on time as late arrival will result in a shorter session.

  • Sessions may not proceed if clients are 15 or more minutes late. 

  • Cancelling or failing to attend three scheduled appointments may necessitate ending therapy.

Fee Agreement

Fees are $140/$100 concession (Health Care Card holders) for a 50-minute session.  Unfortunately, no Medicare rebates are available for counselling services provided by accredited counsellors and psychotherapists, such as myself.  Currently, BUPA is the only health insurance company that provides rebates for my counselling services.  I keep fees as low as possible for this reason. 

  • Fees may increase periodically, with advanced notice. 

  • ​Payment is required at the end of each session by secure card payment via STRIPE.

Cancellation policy 

I understand that people sometimes need to change and cancel appointments.  Because my session times are limited, I need at least 48 hours (two business days) notice for cancellations or changes to your appointment time to enable another client to be offered your space.  You will be charged the full session fee if you fail to attend your appointment, or provide less than 48 hours (two business days) notice to cancel or reschedule an appointment. 

I greatly appreciate your consideration in this matter. 

 

Working with other health professionals

During the course of your treatment, it may be beneficial to discuss your case with other health professionals involved in your care. 

  • I will only share information about your care after you have given me written consent to do so.

  • To ensure you receive the best possible care I may also discuss your case with my professional supervisor, who will be bound by the limits of confidentiality outlined below.

 

Confidentiality

Counselling is confidential. Both the verbal information and written records about a client cannot be shared with another party without the written consent of the client, with noted exceptions as follows:

 

  1. I am legally obliged to break confidentiality after being presented with a court subpoena for your records, or if disclosure is otherwise required by law. 

  2. I am also required to break confidentiality if I believe that you are at risk of harm, if you disclose intentions to harm others, or if I am concerned that a child is at risk.


For online therapy, the privacy of any form of communication via the internet or a mobile device is potentially vulnerable and limited by the security of the technology.

Location

Conveniently located in Clifton Hill. 
Online therapy also available.